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A curated look into high-impact program management and operational excellence initiatives from my time at Dell Technologies. Each project demonstrates my ability to drive measurable business outcomes through cross-functional execution, data-driven analysis, and stakeholder alignment β reducing costs, improving quality, and optimizing customer experience at global scale.
Program Management
Owning end-to-end program governance with RAID logs and stakeholder alignment
Establishing KPI frameworks, executive report
Managing cross-functional initiatives across operations, engineering, and product
Delivering executive communications that drive decision-making
Data-Driven Decision Making
Building analytics pipelines (SQL, Python) to surface actionable insights
Creating executive dashboards (Power BI) for leadership visibility
Translating complex data into clear business recommendations
Managing engineering, operations, and vendor partnerships
Process Excellence
Conducting root cause analysis and implementing sustainable fixes
Driving change management and adoption across global teams
Re-engineering workflows to optimize cost, quality, and customer experience
Bridging technical and business teams through clear communication
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