AI-assisted Technical Problem Solver for Enterprise Systems

Hi, I’m Lezlee Dass.

I have 8+ years of experience working in enterprise technical support and regulated operations, helping teams diagnose, resolve, and prevent production issues across large-scale systems.

My background spans Dell Technologies and HSBC, where I worked close to real production environments — handling high-volume incidents, performing root cause analysis, reducing repeat failures, and improving operational reliability.

At Dell Technologies, I worked as a Senior Technical Support Engineer, focused on diagnostics, incident analysis, and failure pattern identification across thousands of support cases. My work centered on understanding why systems fail repeatedly, collaborating with engineering teams, and turning noisy operational data into clear corrective actions.

In regulated environments like HSBC, I developed strong discipline around accuracy, audit readiness, SLA adherence, and customer impact, which continues to shape how I approach production issues today.

Over time, I’ve learned that the hardest problems aren’t solved by tools alone — they’re solved by clear thinking, structured analysis, and strong communication. Today, I use AI as a co-pilot to accelerate those fundamentals:

• Faster log and incident analysis.

• Clearer root cause explanations.

• Smarter automation of repetitive support work.

I’m open to Technical Support Engineering, Production Support, Reliability, Incident Management, or AI-augmented operations roles, especially in cloud, enterprise, and regulated environments.

📍 Location: Bangalore, India 🌍 Open to remote / global teams

🔧 Core Competencies