AI-Assisted Problem Solver for Real production Systems

Hi, I’m Lezlee Dass.

I have 8+ years of experience in enterprise technical support, working on large-scale production environments — diagnosing incidents, performing root cause analysis, and reducing operational cost. My experience spans regulated environments including Dell Technologies and HSBC.

🎯 My work has focused on: 

• Solving high-impact incidents under time pressure.

• Reducing repeat failures through RCA and process fixes.

• Improving operational efficiency and support outcomes.

✅ What I Do: 

• Diagnose and resolve high-impact production incidents using structured troubleshooting and AI-assisted analysis

• Automate repetitive support and operations work using lightweight Python and AI

• Translate complex technical issues into clear, decision-ready explanations for business and leadership

🤝 Who I work well with:

• Cloud platform teams (Azure / AWS / GCP)

• Enterprise support & reliability teams

• Financial services & regulated environments

• Organizations dealing with noisy alerts, repeat incidents, or slow RCA