LEZLEE DASS-Business Program Manager

I'm a Business Program Manager with 6+ years driving measurable impact through cross-functional execution, portfolio management, and program governance at Dell Technologies and HSBC. 

My expertise spans: 

- Establishing MBR/QBR rhythms, OKR planning, and KPI scorecards 

- Building ETL/BI pipelines and executive dashboards (SQL, Python, Power BI)

- Leading process re-engineering initiatives that cut costs and improve quality 

- Managing stakeholder alignment across engineering, product, and operations 

Key Achievements: 

✅ Reduced dispatch costs by 15% through portfolio management 

✅ Cut repeat service failures by 67% via RCA programs 

✅ Automated 40%+ of manual reporting workflows 

✅ Lowered diagnostic false positives by 22% 

I translate analytics into program decisions that optimize spend and improve customer outcomes.