Program Governance • OKRs • Analytics • Cross-functional Execution
I'm a Business Program Manager with 6+ years driving measurable impact through cross-functional execution, portfolio management, and program governance at Dell Technologies and HSBC.
My expertise spans:
- Establishing MBR/QBR rhythms, OKR planning, and KPI scorecards
- Building ETL/BI pipelines and executive dashboards (SQL, Python, Power BI)
- Leading process re-engineering initiatives that cut costs and improve quality
- Managing stakeholder alignment across engineering, product, and operations
Key Achievements:
✅ Reduced dispatch costs by 15% through portfolio management
✅ Cut repeat service failures by 67% via RCA programs
✅ Automated 40%+ of manual reporting workflows
✅ Lowered diagnostic false positives by 22%
I translate analytics into program decisions that optimize spend and improve customer outcomes.
📬 Let's Connect
I'm immediately available and open to discussing opportunities.
📧 Email: lezlee.dass@gmail.com
💼 LinkedIn: linkedin.com/in/lezlee-strategy
📱 Phone & WhatsApp: +91 88670 60627
🌐 Location: Bengaluru, India